Constructive conflict

          workshop, Brisbane, 20-21 April 2017


This workshop presents a learnable five-element framework for relationship enhancement, team building, role negotiation and conflict management.  Concepts, processes and skills for enhancing relationships and for crafting agreement out of disagreement are addressed and practised.  Each element is simple within itself.

When integrated, the five elements comprise a robust approach for the enhancement of personal and work relationships and the resolution of conflict and disagreement.

Who is it for?

This is a workshop for people who wish to improve their skills and understanding for

facilitating better relationships at work and elsewhere

helping teams to resolve disagreements and conflict

improving your own personal and work relationships

resolving conflicts in which you are involved.

The most common application is improving communication and relationships.   During these uses your are practising skills that you can then use, when required, to resolve conflicts and disagreement.

Conflict management is often regarded as difficult.  It need not be.  The processes we examine and practice at the workshop will place effective third party conflict management within the reach of anyone with reasonable communication skills and confidence.

People who can benefit from the workshop include managers, group leaders in all settings, teachers and trainers, consultants, facilitators, and the like.

When is it?

This is a two day workshop --
Thursday 20 April, registration from 8:30 a.m., workshop 9:00 a.m. to 5:00 p.m.
Friday 21 April, 9:00 a.m. to 4:30 p.m.

Where is it?

The venue is Walkabout Creek function centre, 60 Mt Nebo Road, The Gap.  It is in Brisbane's western suburbs in a beautiful rainforest setting.

(For some navigation devices the suburb is Enoggera Reservoir.)


The workshop content will introduce you to a set of processes which allow relative novices to facilitate improved communication and relationships.   The same processes can also be used for conflict management, including by relative novices.  The processes are robust, and can deal with conflicts ranging from simple and trivial to difficult and entrenched.  Subject to what you negotiate, you will have an opportunity to learn and practise ...

negotiating the processes with participants

preparation at the beginning of a conflict management session

the basic process for role clarification and negotiation

applying the same process for resolving disagreements and conflict

asking the right questions

adjusting the process to suit the situation

concluding a session.


You can anticipate an involving process which provides a mix of theory, discussion and practice.  There will be small group work, and opportunities for practice, to help you consolidate the skills, techniques and concepts.

Appropriate handouts will be provided.


The fee for the workshop is $770, payable in advance.  This covers participation in the workshop, lunch, morning and afternoon refreshments, and handouts.  For registration and payment received by 4 April, and early bird rate of $660 applies.  (All prices are in Australian dollars and include GST.)

Cancellations will result in a 90 per cent refund if received at least 10 days before the workshop, and a 50 per cent refund if received two days before the workshop.  Alternatively, participants who are unable to attend are welcome to substitute someone else.  Under some circumstances it may be possible to transfer your registration to another workshop.

Enquire about half-price bursaries for deserving cases, and discounts for teams from a single organisation.


The workshop facilitator is Bob Dick.  Bob is a Brisbane-based educator, facilitator and consultant whose reputation in these fields is based on over a quarter of a century of experience.

Those of you who are familiar with Bob's work will know that his style is casual and participative, his processes robust and learnable, and his documentation clear, readable and practical.  His workshops are characterised by an integration of theory and practice, with equal emphasis on the development of skills and understanding.  The processes and models he helps others learn are those which he makes use of in his own work.

To subscribe

Print out and complete the subscription form (PDF), and fax it to Interchange, 07 3878 4338.  Or telephone Camilla at 07 3378 5365 to charge your attendance to your Visa or MasterCard or to arrange payment by bank transfer.

To negotiate your own in-house workshop ...

We can design and facilitate an in-house or in-community workshop on this topic for you.  This can offer some important advantages. In negotiation with you we design such workshops to meet your specific needs and address your specific issues.  In addition, to enhance actual use of the workshop skills, we can help you set up appropriate pre-work and follow-up.

Enquiries: telephone Bob or Camilla on 07 3378 5365.

Interchange    37 Burbong Street  Chapel Hill  Queensland  4069    Australia
Telephone +617 3378 5365   Fax +617 3878 4338   email

Maintained by Bob Dick.  This page last revised 2016 09 25

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